Refund Overview
Submit a cancellation request to the reservations team with your booking reference. Eligibility is assessed using the confirmed booking time, scheduled arrival date and the rules below.
Cancellation Rules
- Cancellation within 24 hours of making the reservation: 100% refund.
- Cancellation at least 24 hours before arrival: refund less a 10% processing fee.
- Cancellation less than 24 hours before arrival: no refund.
Processing Timeline
Approved refunds are normally processed within 7–10 working days. The time taken for funds to appear can also depend on the original payment provider or financial institution.
Original Payment Channel
Approved refunds are returned through the original payment channel used for the reservation. Guests should not send payment credentials by email or messaging services.
Booking Changes
Date or room changes are subject to availability and any difference in the live rate. A requested change is not confirmed until the reservations team issues an updated confirmation.
Contact Support
Send the booking reference and cancellation request to reservation@grandselimresort.com, or call 01616-164070, 01709-883333 or 01678-173185. Also review the Terms & Conditions.
Contact the reservations team
reservation@grandselimresort.com
01616-164070 · 01709-883333 · 01678-173185
